Grievance & Contact Policy

General / support / legal: noreply@qemra.vmnexa.co.in Billing: noreply@qemra.vmnexa.co.in Website: https://qemra.vmnexa.co.in Contact form: available on the QEMRA Contact page

QEMRA support is provided on a best-effort basis with a target response within 2 business days. Fixed public support hours are not promised.

Designation: Grievance Officer Email: noreply@qemra.vmnexa.co.in Phone: {{CUSTOMER_CARE_PHONE}} Address: 4-340, Salipeta, Opp. HDFC Bank, Malikipuram, Dr. B.R. Ambedkar Konaseema District, Andhra Pradesh, India – 533253

Formal consumer grievances are targeted for acknowledgment within 48 hours and resolution or a substantive response within 30 days, unless applicable law requires a shorter period.

Please include your name, account email, business/workspace name, a clear description of the issue, relevant invoice/payment/conversation reference, requested resolution and supporting material reasonably necessary.

Do not send passwords or full payment-card information.

Privacy, access, correction, deletion and data-protection questions may be sent to noreply@qemra.vmnexa.co.in.

End customers who interacted with a business using QEMRA should normally contact that business first. QEMRA will assist the business where required.

Billing issues: noreply@qemra.vmnexa.co.in.

Exceptional refund requests should normally be raised within 15 days of the relevant charge.

Responsible security reports: noreply@qemra.vmnexa.co.in.

Valid vulnerability reports are targeted for acknowledgment within 48 hours.

IP complaints may be sent to noreply@qemra.vmnexa.co.in and should identify the protected right, disputed material, location, authority to act and supporting evidence.

Accessibility feedback may be submitted through the Contact form or noreply@qemra.vmnexa.co.in.

Nothing in this policy prevents a user from using any consumer, privacy, regulatory or judicial remedy that cannot legally be waived.