Business Customer Agreement — Enterprise Template

Customer legal name: {{CUSTOMER_LEGAL_NAME}} Registered/business address: {{CUSTOMER_ADDRESS}} Customer tax identifier: {{CUSTOMER_TAX_ID}} Authorized contact: {{CUSTOMER_CONTACT}} Effective date: {{AGREEMENT_EFFECTIVE_DATE}} Subscription term: {{SUBSCRIPTION_TERM}} Plan / scope: {{PLAN_AND_SCOPE}} Fees: {{FEES}} Billing cycle: {{BILLING_CYCLE}} Included usage: {{INCLUDED_USAGE}} Approved WhatsApp numbers/workspaces: {{SCOPE_IDENTIFIERS}}

Unless expressly modified here, the QEMRA Terms of Service, Data Processing Addendum, Acceptable Use Policy, Messaging & Consent Policy, Subscription & Billing Terms and applicable Order Forms form part of this Agreement.

If this signed Agreement conflicts with standard Terms, this Agreement controls to the extent of that conflict.

QEMRA will provide the subscribed enterprise features described in the Order Form. Customer remains responsible for messaging content, consent, business compliance, Meta/WhatsApp eligibility and connected-account permissions.

Uptime commitment (if negotiated): {{SLA_UPTIME_OR_NONE}} Support priority: {{SUPPORT_PRIORITY}} Support channel: {{SUPPORT_CHANNEL}} Incident target: {{INCIDENT_TARGET}} Service credits (if any): {{SERVICE_CREDITS_OR_NONE}}

No SLA applies unless expressly completed above.

Customer will pay the fees in the Order Form plus applicable taxes. Meta/WhatsApp messaging charges are separate pass-through costs unless the Order Form expressly states otherwise.

Invoice/payment terms: {{PAYMENT_TERMS}}

Late-payment or suspension terms may be agreed in the Order Form.

The QEMRA DPA applies. Customer is the primary controller/Data Fiduciary for its end-customer data and QEMRA acts as processor/Data Processor to the extent described in the DPA.

Additional transfer or industry-specific terms may be attached as an exhibit.

QEMRA will maintain the security controls described in the public Security Policy and any additional controls expressly agreed below:

{{ADDITIONAL_SECURITY_TERMS_OR_NONE}}

Each party must protect the other party’s non-public business, technical and commercial information using reasonable safeguards and use it only for the Agreement.

Confidentiality does not apply to information independently developed, lawfully received without confidentiality restriction, public through no breach, or required to be disclosed by law.

Customer retains ownership of its data and content. KRAVIA/QEMRA retains ownership of the platform, software, templates, logic and underlying technology.

Customer grants the limited license needed to provide the service.

AI outputs may be inaccurate. Customer must maintain human oversight appropriate to its sector and may not rely on QEMRA alone for prohibited fully automated high-impact decisions.

Enterprise IP indemnity: {{NEGOTIATED_IP_INDEMNITY_OR_NONE}}

No KRAVIA/QEMRA IP indemnity applies unless expressly stated above.

Customer will indemnify KRAVIA/QEMRA for third-party claims arising from Customer’s unlawful content, spam, consent violations, misuse, infringement or breach, subject to agreed limitations and applicable law.

Liability cap: {{NEGOTIATED_LIABILITY_CAP_OR_STANDARD_12_MONTH_FEES}}

Unless otherwise stated, the standard cap is the fees paid during the 12 months preceding the event giving rise to the claim, subject to non-excludable liability.

The Agreement continues for the subscription term in the Order Form and renews only as stated there.

Either party may terminate for material breach not cured within a reasonable written cure period, except that serious security, fraud or unlawful use may justify immediate suspension or termination.

At termination, Customer may export available data before deletion, subject to the DPA and Data Retention & Deletion Policy.

Custom exit support: {{EXIT_ASSISTANCE_OR_NONE}}

Unless expressly modified in the Order Form:

• governing law: India;
• arbitration seat: Rajamahendravaram (Rajahmundry), Andhra Pradesh, India;
• language: English;
• tribunal: one arbitrator under the Arbitration and Conciliation Act, 1996, as amended.

Courts of competent jurisdiction remain available for interim measures, enforcement or non-arbitrable matters.

KRAVIA PRIVATE LIMITED

Name: {{KRAVIA_SIGNATORY}} Title: {{KRAVIA_SIGNATORY_TITLE}} Date: {{KRAVIA_SIGNATURE_DATE}} Signature: ______________________

Customer

Name: {{CUSTOMER_SIGNATORY}} Title: {{CUSTOMER_SIGNATORY_TITLE}} Date: {{CUSTOMER_SIGNATURE_DATE}} Signature: ______________________